About Product Feed Monitoring
Having complete, accurate Product Data is essential to collecting product reviews. PowerReviews' Product Feed Health Monitoring provides visibility into the health of your Product Data so that you can be assured we have the most up-to-date, accurate information from your product catalogs. If for some reason there is an issue with your data, you will be able to see up-to-the minute updates and access detailed reports on which products we were unable to import.
Accessing Product Feed History
After logging into PowerReviews Portal:
1. Navigate to +Setup in the left-hand menu
2. Under Product Feed, click Product Feed History
A Product Feed History table will appear, which displays activity for one merchant at a time. If you are implemented with multiple merchants, you will need to use the merchant picker to jump between them.
The table displays daily results for the past 30 days, including the current day. You will be able to see which type of feed has been imported, how many products were submitted/accepted/ failed, as well as any product duplicates. If any products failed to import, you will be able to download a file to get more details on the errors that occurred.
For Recurring Feeds, Date Imported is a time-stamp of when the import occurred. The date and time-stamp are displayed in UTC, which may differ from your local time. If for some reason there is more than one import on any given day, all activity will be bucketed into a single line for that day, and the time-stamp of the event will reflect the most recent import.
Feedless Product Data is ingested when customers visit your product detail pages (PDPs). Product Data is then batched and sent to PowerReviews periodically throughout the day. Similar to the Recurring Feed, all batches are bucketed and rolled up to display one day in aggregate. This allows us to see a true history of the feed, rather than the status of each individual event. The time-stamp of the event will reflect the most recent batch import.
Each row will show feed type for that particular day or event - Feedless or Recurring. If both occur on the same day, there will be one row for each type of import.
If an error occurs and we are unable to import certain Product Data, the table will display the number of failed products and allow you to download an error file with the products that did not import. The error file contains the following fields:
- Feed Source
- Error Status (an error code describing the type of error)
- Errors (the specific error described)
Recurring Feed: Error files will tell you at what line in the file the error occurred (for example, 'Product URL is required at line 30' could appear).
Feedless: Error files will tell you the type of error and then provide additional information about the product (for example, 'Merchant ID 123456 does not have Feedless enabled'). In addition to the error, the user would then see the following data (if it exists) to help troubleshoot the issue on the page:
- Catalog ID
- Page ID
- Page ID Variant
- Product Name
Each day/row will include a status. If the Recurring Feed or Feedless has a 0% error rate, the status will show as Succeeded. If at least one product failed to import, but not all products failed, the status will show as Partially Failed. If all products failed, the status will show as Failed.