PowerReviews' content moderation services ensure credibility and authenticity without compromising quality or control. Our human moderation team monitors and screens every piece of user-generated content (UGC) for the highest level of quality. We never make any changes—shoppers' voices are heard as they really are, which fosters credibility, authenticity, and trust.
PowerReviews moderation uses:
- Advanced Fraud Prevention - Through fraud detection technology, we're able to validate content as authentic, weed out duplicate reviews, prevent inappropriate brand/retailer promotions, protect your brand against slander/foul language/offensive images or videos, and keep any other fraudulent content off of your website. See iOvation Validation for more information.
- Two-Level Moderation - Our human moderation team ensures that all UGC is legitimate, appropriate, and non-contradictory. Your customer service or brand team members also have the option to perform additional moderation through the PowerReviews Portal, for an added level of control.
- Routing and Alerts - Our moderators automatically bring your attention to content that contains customer service issues, safety concerns, or mentions of erroneous website information through Observations. When Observations like these are made, the content is routed into moderation channels and workflows for your teams' review. You can also set up email alerts for low-rated reviews. These factors allow you to continually improve the products you offer and the experience your customers expect.
To learn about the complete PowerReviews Moderation Policy, click here.
Watch a short webinar about PowerReviews Moderation:
(if you're having trouble, click here to watch on Vimeo)