Syndication Ticket Submission Guide

• Clients can submit tickets via two methods: Jira or Email.
• For Jira submissions, clients can track the ticket status and updates within the portal.
• For email submissions, updates will be provided via email.
• Clients can reply to the email thread for further communication or clarifications
• Please do not change the subject line once email submission has been completed
• Send new email or open a Jira ticket if original ticket has been completed
• Allow up to 72 hours for a response back 

Jira Submission

1. Access the Client Portal's New Ticket Form (Account May Be Required): Use this link: https://worldsync.atlassian.net/servicedesk/customer/portal/2088 to open the client portal and directly access the form for submitting a new support ticket. Depending on your client status, you may be prompted to log in with an existing account or create a new one to access the form.
2. Click on "Create" to initiate a new ticket.
3. Select the appropriate project or request type.
4. Complete the form:
   • Summary: A brief description of the issue.
   • Type of Request:
     • Review Import
     • Product Import
     • Manual Matching
     • Brand Engage
     • Enable/Disable Syndication Partner
     • Investigate missing/incorrect content
     • Other
   • Request Details:
     • Client Name
     • Product URL(s)
     • Page/Product ID(s)
     • Additional Details:
   • Email: Include any email address necessary
   • Attachment: Add any relevant screenshots, logs, or documents.
5. Submit the ticket.

Email Submission

1. Send an email to pwrsyndication@1worldsync.atlassian.net
2. Use a clear and concise subject line describing the issue.
3. In the email body, include:

• Detailed summary of the problem
• Type of Request:
  • Review Import
  • Product Import
  • Manual Matching
  • Brand Engage
  • Enable/Disable Syndication Partner
  • Investigate missing/incorrect content
  • Other
• Request Details:
  • Client Name
  • Product URL(s)
  • Page/Product ID(s)
  • Additional Details:
• Email: Include any email address necessary
• Attachment: Add any relevant screenshots, logs, or documents.

Request Types Required Information